LM
Lindiwe M
1 reviews | Active since Jan 2021
04 Jan 2021, 14:29
Cell phone cancellation
Email address: ***
Message: Hi please help me resolve an issue with vodacom - my cell phone contract ended last year September - I was in arrears that I fully paid last month of November so I can cancel my contract I called the customer cancellation to cancel my contract spoke to an agent and it was agreed that my cancellation process went through to my surprise that it wasn’t as I noticed yesterday- not they billing me for December and January yet I called and canceled my contract for heaven sake I’m struggling financially hence I took all the necessary steps to pay and cancel in time now they want me to pay the full amount and they don’t want to credit me but is not my fault because I did everything right this is a ******* from Vodacom I’m honestly sad because I don’t have money to pay the next thing they will be blacklisting me Vodacom
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Replies (5)
Vodacom's replyOfficial
04 Jan 2021, 15:04 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Jan 2021, 15:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
LM
Lindiwe M's updateReviewer Update
04 Jan 2021, 15:29I’ve been calling vodacom cancellation department the whole day with no response is only fare I get my cancellation recording that took place on the 30th November 2020 time: 12pm that clear indicates I don’t want to continue with the contract.
LM
Lindiwe M's update04 Jan 2021, 15:29
Reviewer Update
I’ve been calling vodacom cancellation department the whole day with no response is only fare I get my cancellation recording that took place on the 30th November 2020 time: 12pm that clear indicates I don’t want to continue with the contract.
Vodacom's replyOfficial
04 Jan 2021, 15:58Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your query was dealt with by our social media team. Our team assisted with your cancellation request and provided feedback via twitter.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your query was dealt with by our social media team. Our team assisted with your cancellation request and provided feedback via twitter.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Jan 2021, 15:58
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your query was dealt with by our social media team. Our team assisted with your cancellation request and provided feedback via twitter.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your query was dealt with by our social media team. Our team assisted with your cancellation request and provided feedback via twitter.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
LM
Lindiwe M's updateReviewer Update
04 Jan 2021, 16:12To be canceled month end January yet I called and canceled month end November 2020? Why must I pay for your mistake? I did everything write by paying in time and cancellation why am I billed for December and January yet I called in time to cancel? Why is the cancellation only going through now? For heaven sake I no longer work I did everything accordingly can I have the cancellation recording I had with your consult ? Vodacom said can’t credit yet my contract ended and did everything write? I need this matter resolved I honestly don’t have a 1000 rand to pay and the next thing you’ll be blacklisting me - your constant must pay since she didn’t do her job right- it doesn’t make sense - Why my cancellation is only being activated for months end January yet I called November? And I’m being invoiced for 2months Vodacom please I’m human
LM
Lindiwe M's update04 Jan 2021, 16:12
Reviewer Update
To be canceled month end January yet I called and canceled month end November 2020? Why must I pay for your mistake? I did everything write by paying in time and cancellation why am I billed for December and January yet I called in time to cancel? Why is the cancellation only going through now? For heaven sake I no longer work I did everything accordingly can I have the cancellation recording I had with your consult ? Vodacom said can’t credit yet my contract ended and did everything write? I need this matter resolved I honestly don’t have a 1000 rand to pay and the next thing you’ll be blacklisting me - your constant must pay since she didn’t do her job right- it doesn’t make sense - Why my cancellation is only being activated for months end January yet I called November? And I’m being invoiced for 2months Vodacom please I’m human
LM
Lindiwe M's updateReviewer Update
04 Jan 2021, 21:59Someone needs to take accountability for this and is definitely not me I won’t pay - I called in time to cancel my contract I did the right this
LM
Lindiwe M's update04 Jan 2021, 21:59
Reviewer Update
Someone needs to take accountability for this and is definitely not me I won’t pay - I called in time to cancel my contract I did the right this