1 reviews | Active since Feb 2017
Cell Phone Account Suspended
<p>Vodacom double charge me in December 2016, After contacting them in Jan 2017, they told me that they can see they double charged me and that they will sort out the issue. On 22nd February my account got suspended because of the amount outstandind, I call them again only to find out they have not credit my account as they said they will. Now my phone is disconnected because they are not doing their job. I must now sit without a phone because of some idiot not doing their job.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Client
I apologise for the delay and all the inconvenience caused. The credit was created and for the double subscription.
I also requested the Accounts Team to update your profile.
Kind regards
RJ
Vodacom Consumer Website Team
Dear Client
I apologise for the delay and all the inconvenience caused. The credit was created and for the double subscription.
I also requested the Accounts Team to update your profile.
Kind regards
RJ
Vodacom Consumer Website Team