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AA
Aazam A

1 reviews | Active since Jul 2016

15 Aug 2017, 23:00

Cell Number ****** and moved to a different netwrok

I left my cell number ***off for less than 2 months

It seems that some person or individual has ****** my number and even ported it to a different network. I request vodacom to please return it to me. The number was on vodacom sim number ********** ********** 046140 which I still have in my posession

I hereby request that vodacom returns my number to me and stops allowing sim swaps out of the store

*My rating is in terms of vodacom security which i feel is pathetic, I enjoy the network otherwise.

0
Replies (2)
Vodacom
Vodacom's reply16 Aug 2017, 06:38
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

AA
Aazam A's update17 Aug 2017, 10:57
Reviewer Update
Dear Vodacom I have received the following message this morning from you at 09:14: "Dear Customer, We are sorry to hear of the circumstances under which your posting has reached us.? We would like to take this opportunity to ex-press our sincerest apologies for any inconvenience that you may have experienced. Please note port reversal was done from 8TA Mobile. Kind Regards, Vodacom Customer Care Safiek Andrews" I have checked my sim card and it still says invalid.(meaning that it has not yet been reversed to me) Please advise?