cell number ***(router)

- I am writing to complain about the poor service that I have received from your company, I phoned your sales office in December looking for wi-fi connection and I was told that there is no Fiber coverage where I was staying and I was offered 250GB - I have explained to the agent that where I was staying I am only there temporarily and I asked if I can change it in future and the agent said yes, I have phoned again on the 07/03/2023 using cellphone number *** arranging for my Debit order and I again asked the agent that I assisted me and she told me that I can only do changes on my contract after 3months so I asked her can I do the changes end of March she said yes. Friday the 24th of March I have phoned Vodacom but now I was using my work number ******)I have tried my best to explain that I don't want to cancel the package instead I want to change to uncapped because now where I stay I have the coverage, and I was told I can do it, after I have been tranfered to many departments I ended up at cancellation department and I was assisted by Rom**** Pillay, I explained to him I don't want to cancel I want to change my package, he told me I need to 1st cancel this package that I have and the cancellation fee will be R14 000.00. I told him I want to take a higher or lower package I am still going to stay with Vodacom after me and him had a long argument I asked for Complaints Resolution department I even explained to him that the department that solve the complaints for Vodacom and he said there is no such department and I asked him for the email address and he gave me ***- and when I phoned again on sunday the 26/03/2023 using *** the agent gave me ***, which sounded much better. Please assist me I do not want to cancel my package I WANT TO CHANGE IT AND I WAS PROMISED THAT I CAN DO IT AFTER 3MONTHS, I WILL APPRECIATE IF YOU CAN COME BACK TO ME BEFORE THE 1ST OF APRIL