Cell number changed from prepaid to contract.
<p>I Logged into My Vodacom this morning to check balances, etc. (I have not done this in a while).</p> <p> </p> <p>When I looked at my account summary I found the following:</p> <p> </p> <p>My account has been changed from prepaid to a R55/m uChoose contract. I did not apply for nor authorise this change. In addition to this when I pull a statement on my account it shows I owe Vodacom R1,051,894.28 - this on a prepaid account. I also had two mobile services loaded on my profile running at R5 and R7 per day respectively.</p> <p> </p> <p>I tried phoning Vodacom on various occasions and only managed to get through once. After explaining my situation to the call center agent I was put on hold and promptly disconnected.</p> <p> </p> <p>I have no idea how long this has been going on in my account. I read on the internet that many others have had the same thing happen to them where they have been loaded onto a contract after replying to some SMS **** but if this is the case surely Vodacom should protect their subscribers and assist them in getting these contracts cancelled?</p> <p> </p> <p>At this point I don't even know if I fell victim to such a **** or if it is an administration glitch on Vodacom's part. I just have the feeling that this is going to be be one of those ever lasting up and down fights that will not end until I throw my SIM card in the bin and lose the number I have had for the last 15 odd years.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Client.
I have escalated this matter to the Corporate Team for further investigation and feedback.
Kind regards
Vodacom Consumer Website Team
Dear Client.
I have escalated this matter to the Corporate Team for further investigation and feedback.
Kind regards
Vodacom Consumer Website Team
So I get a phone call from Vodacom's Media centre (or something like that) on the morning of 13 July 2016. They explain to me that I now have a contract with a company called RMCS (I think this is right) and that I need to phone them as this has nothing to do with Vodacom.
I asked them how this is possible as I have not app**** for any contracts anywhere. They kept on asking me if I had any clothing accounts as this could be where the contract was taken out. I explained to them that I have never in my life had a clothing account at any store and I have definately not app**** for a contract anywhere.
My compalint was dismissed by the Vodacom representative and merrily referred to this other company. How is this not Vodacom's problem. I have a SIM card on prepaid with them and someone else registers my SIM on contract with them - explain to me how they can wash their hands on this and am I the only one sitting in this predicament?
So I get a phone call from Vodacom's Media centre (or something like that) on the morning of 13 July 2016. They explain to me that I now have a contract with a company called RMCS (I think this is right) and that I need to phone them as this has nothing to do with Vodacom.
I asked them how this is possible as I have not app**** for any contracts anywhere. They kept on asking me if I had any clothing accounts as this could be where the contract was taken out. I explained to them that I have never in my life had a clothing account at any store and I have definately not app**** for a contract anywhere.
My compalint was dismissed by the Vodacom representative and merrily referred to this other company. How is this not Vodacom's problem. I have a SIM card on prepaid with them and someone else registers my SIM on contract with them - explain to me how they can wash their hands on this and am I the only one sitting in this predicament?