CELL INSURANCE CONTRACT NOT CANCELLED SINCE APRIL

Good day,<br> <br> I have been battling to cancel my cellphone insurance contract since the second week in April 2015. At the end of April I was explained that I still have to pay because I was billed for that month. I then got my May statement and was billed for insurance again. I called the store a few times and they said they will return my calls all the time, I then went into the store and the lady was on lunch and I had to return, I went back and the lady said she need to request the documents because they don't keep it in store and she will come back to me in about two weeks, I should pay to open my line and they will refund. <br> I had no response from her and then I called a few times and no one could assist and never return my calls with regards I eventually went in and she was not there and the same week I was told she's on leave when I went in again and no one could see a cancellation on both occasions.<br> I called the manager because I was billed for the insurance again and they said he would call back twice , the third time I said I will stay on the line and he refused to come to the phone but I heard how he informed Thozama what to tell me. So disappointment on level of service