YM
Yvonne M

1 reviews | Active since Nov 2021

08 Nov 2021, 15:25

Cell Communication regarding Data Contract renewal

Having been a Customer of Vodacom for many years I have always been impressed with the excellent service I have received in the past especially in person at their various outlets. I recently received a call from their call center (I presume?) and was informed that my Data Contract was up for renewal and that I qualified for a special deal R149.00 pm for a 20GB anytime data contract (excluding value added service) and the lady clarified that this was not a 10GB Daytime & 10GB Night Owl (which was what my previous contract terms were at R156 pm). I had +- 8GB still on this contract at the end of October which disappeared on the 1st November and low and behold I now have only a 10GB contract. I emailed Vodacom customer service to kindly check the call made to me and have as yet not had a response. I would therefore advise anyone to rather go into their outlets to renew contracts than to accept some kind of a con over the phone.

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Replies (2)
Vodacom
Vodacom's reply08 Nov 2021, 16:44
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply11 Nov 2021, 08:17
Official
Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

Thank you for taking our call.

As per our telephonic discussion, we activated the additional 10GB as requested.

We apologize for the inconvenience and the service experienced.

Regards,

Vodacom Consumer Website Team 

Best regards,