1 reviews | Active since Nov 2021
Cell Communication regarding Data Contract renewal
Having been a Customer of Vodacom for many years I have always been impressed with the excellent service I have received in the past especially in person at their various outlets. I recently received a call from their call center (I presume?) and was informed that my Data Contract was up for renewal and that I qualified for a special deal R149.00 pm for a 20GB anytime data contract (excluding value added service) and the lady clarified that this was not a 10GB Daytime & 10GB Night Owl (which was what my previous contract terms were at R156 pm). I had +- 8GB still on this contract at the end of October which disappeared on the 1st November and low and behold I now have only a 10GB contract. I emailed Vodacom customer service to kindly check the call made to me and have as yet not had a response. I would therefore advise anyone to rather go into their outlets to renew contracts than to accept some kind of a con over the phone.
Best regards,
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we activated the additional 10GB as requested.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we activated the additional 10GB as requested.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
