AdT
Anna-Marie du Toit

1 reviews | Active since Dec 2010

12 May 2015, 09:42

Cell C tops Vodacom by far!!!

We are a business with 4 Cell Contracts and a dedicated account manager. All queries are sorted within 2 hours. However, as Cell C does not have good data coverage, we have decided to move one contract to Vodacom (we already have 3 contracts with Vodacom). We have cancelled the Cell C contract, and have, for the past week, tried to migrate the technician's PERSONAL Vodacom contract to the business to roughly be in the same position as with Cell C - 100 minutes, 100 SMS's, 1 Gig data. <br> <br> This has been going back and forth for the past week, and at this stage, a similar configuration, WITHOUT a handset, as the handset is the technician's own, will cost us nearly R200 more per month! There is no single point of contact within Vodacom to help us with this migration, and we receive different pieces of information, sometimes conflicting. <br> <br> The moment Cell C's coverage is upgraded, we will never do business with Vodacom again!<br> <br> Example: new customers can get 1 Gig data per month for R69 for 24 months. Existing customers have to pay R149 per month for 1 Gig data. WHERE IS THE LOGIC???? <br> <br> If you are interesting in solving this, please e-mail myself.

0
Replies (1)
Vodacom
Vodacom's reply12 May 2015, 13:23
Official
Hello a****iefie,

Thank you for making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards

Consumer Website Team