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Louise D

1 reviews | Active since Jan 2014

11 Jul 2024, 13:56

Celeste is a great asset to Vodacom

My name is John Davies, I experienced problems with my phone. I was unable to receive or make phone calls without having to constantly tap my phone. I called in at Vodacom store in Shelley Beach 4 times without success, they showed little interest in helping me. I was told my 2 year old Samsung,which I purchased from them, must be replaced. Being a Friday afternoon, I decided to try the Port Shepstone Branch. I spoke to Celeste about the problem. She took my phone, found the setting that was causing the problem and there was no need for me to purchase a new phone. Celeste, with her knowledge and experience, prevented me to go to MTN, because I was very upset. I have been with Vodacom for decades. Celeste retained me as your customer. She is a great asset to Vodacom.

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Replies (1)
Vodacom
Vodacom's reply12 Jul 2024, 14:20
Official
 Dear Customer,  We are glad to hear of the service that you received.  Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.  Regards,   Consumer Website Team