Cedit bureau.

My experience with Vodacom has been absolutely pathetic. Sometime last year I was misbilled and R4000 was debited from my bank account and I further queried it with billing dept as my account wasn't in arrears, they informed me they made a mistake and they would escalate the matter with the relevant section in the meantime they advised me I should go to the my bank and do a reversal of that R4000. Eversince I have been paying by Eft as they told me that from that incident I must pay by cash whilst they busy escalating the issue, to date I'm paying cash torwards all 4 of my contracts with Vodacom. I'm currently eligible for an upgrade to all my contracts regrettably I'm told I can't due to my portfolio scoring/rating is low and as I'm paying in cash/eft but not on monthly debit . Furthermore It reflects negatively on credit bureau as they listed me as a bad payer of which it was not a fault of mine but Vodacom misbilled me and a forced reversal had to take place.<br> I'm contemplating to cancel all my contracts with Vodacom and switch to alternative network. Bad experience indeed. ***