Causing a disaster and *****ing my money

<p>Vodacom cancellations department decided to switch off my sim card while i'm arranging my sister's funeral after requesting for the sim to be moved to pre-paid after 12 years. How do one finalise arrangements like that if your sim dies because of Vodacom's deliberate actions. Furthermore they load airtime on my sim and switch off the sim on the same day and expect me to pay for month 25 of a 24 contract although the money cannot even being used by me due to in-active sim card. I strongly advice everybody not to take out Vodacom contracts as you will have a very tough time cancelling them one day.</p>