1 reviews | Active since Mar 2017

14 Mar 2017, 09:00

Cat S60 smartphone

<p>My nearly new Cat S60'S battery life has diminished from being able to operate for over 24hrs to if I'm lucky 6 hours.</p> <p> </p> <p>This all started after a firmware update that was done on Saturday the 11th of march 2017</p> <p> </p> <p>Vodacom isn't interested in helping unless I take the phone in to a store, their complaints email doesn't work as well</p> <p> </p> <p>One of the reason I brought this phone was due to its long battery life which it lived up to until the upgrade. Why should I now be inconvenienced by Vodacom, I've been a customer for nearly 13 years, they should be going out of their way to make things better.</p> <p> </p> <p>No amused</p>

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Replies (1)
Vodacom
Vodacom's reply14 Mar 2017, 09:29
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team