Cat S31 false advertising

I purched a Cat S31 phone on contract a year and few months ago. First the speaker stopped working. Waited ages to have it fixed, two weeks later it broke again. Now, the fall proof phone fell half a meter and the screen is completely shattered. Vodacom sent me a quote of R1699 to fix a screen that was not even supposed to be able to break from that distance. Ridiculous. Between Cat and vodacom I don't even know which one is more disappointing