WS
WALTER S

1 reviews | Active since Jul 2015

23 May 2017, 19:41

cat s30 trouble

<p>I GOT A NEW CONTRACT FROM VODACOM ON 3/06/2016. I CHOOSE A CAT PHONE BECAUSE IT IS WATERPROOF. NOT 4 MONTHS LATER I START HAVING TROUBLE HEARING WHEN I SPOKE TO SOMEONE. ON 7/10/2016 VODACOM BOOKED MY PHONE IN. THEY GAVE ME JUST A BASIC PHONE, SO NO EMAIL NOTHING. I GOT MY PHONE BACK AFTER THEY REPLACE THE SPEAKER. AT THE BEGINING OF MARCH MY PHONE START TO SWITCH ITSELF OF FOR NO REASON. YOU JUST REALISE THE PHONE WAS QUIET FOR A LONG TIME AND WHEN YOU LOOK THE PHONE IS OFF. I BOOKED IT IN AT VODACOM ON 20/03/2017. I GOT AGAIN GOT JUST A BASIC PHONE. A WEEK PAST AND I GOT MY PHONE BACK. THE REPORT SAID THEY DID A SOFTWARE UPGRADE. NOT A MONTH PAST AND THE SAME START TO HAPPEN. BOOKED IN AGAIN ON 21/04/2017. GOT IT BACK THE NEXT WEEK. THE REPORT STATED NO FAULT FOUND. I TOOK IT BACK AGAIN ON 3/05/2017. GOT THE SAME BASIC PHONE. THEY REFUSE TO GIVE ME A PHONE WITH WITCH I COULD DO EMAILS AND MY OTHER BUSINESS. GOT THE PHONE BACK AFTER A WEEK AGAIN SAYING NO FAULT FOUND. I PHONE REPAIR CENTRE MYSELF AS BY THIS TIME I WAS FED UP WITH THE ANSWERS THEY GAVE ME AT VANDERBIJLPARK VODASHOP. THE CONSULTENT TOLD ME I MUST SPECIFY ON THE JOB CARD WHEN MY PHONE GO OFF. I TOLD HIM I CANT BECAUSE IT IS RANDOM. HE JUST SAID ALL I CAN DO IS BOOKED IT IN AGAIN. I TOLD HIM I WILL IF THEY WILL LEND ME A PHONE WHAT I CAN USE. HE JUST SAY NO THEY CANT. MY PHONE IS STILL UNDER QUARANTEE SO I CANT UNDERSTAND WHY MUST I STRUGGLE SO.</p>

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Replies (2)
Vodacom
Vodacom's reply24 May 2017, 07:15
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

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Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply24 May 2017, 12:25
Official

Dear Customer

We have contacted you and provided feedback on this matter.

Kind Regards

DL