CAT B15Q SMARTPHONE

Good day<br> On 2015-06-11 I have entered into a 24 month contract with VodacomSA on the aforementioned CAT B15Q smartphone. After 4 days of using this phone, my husband bend down and the phone fell from his pocked, about 500mm to the ground. Immediately after the fall, the touchscreen of the phone was not working anymore. The phone was returned to Vodacom to be exchanged. Vodacom refused to switch the phone with a new one as they say the screen is scratched. According to the specs of this phone, it is suppose to be a scratch resistant screen. After various calls, visits and emails to Vodacom, the matter has still not been resolved and we are still sitting without a phone. Vodacom now send us the following message<br> <br> \Regarding JOB No ***6 the unit was initially sent in for a OBF but according to the repair centre in Potch the screen is scratched.<br> <br> The client received a quote from head office for R2215.35 to repair this unit"<br> <br> I am refusing to pay on a phone which was hardly in use for 4 days"