TJ
Theuns J
1 reviews | Active since Feb 2015
06 Feb 2015, 10:29
CAT B15 Damage
My CAT B15 fell from about 1,5 m and the screen got damaged . Vodacom's adverti*****t of this phone guarantee the phone up to 1,8m drop and 1m under water for 30 minutes . Now Vodacom sent me a quote of +- R2000 to repair this phone ! When I refused and queried about the guarantee they said they will not fix the phone unless I agree to pay for the repairs . This is unacceptable and misleading advertising !
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Vodacom's replyOfficial
06 Feb 2015, 12:31Hello Theunsa,
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply06 Feb 2015, 12:31
Official
Hello Theunsa,
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
Best regards,