Cashiefa Toffar and consultants who hand out ********** contracts

I contacted vodacom to enquire about the debit order amount they deduct monthly. The amount did not make sense so requested for an invoice, which was made available to me. Upon investigation, I found out that a ********** contract was opened in my name by an employee who goes by the name of Lukhanda (currently on maternity leave). I am based in Mpumalanga and the records show that a P30 Lite contract was taken in December 2019 at the Houtbay branch (branch manager Cashiefa Toffar).

We posed the below questions to the manager.

Do consultants not need a certified ID copy/original book to facilitate any upgrades? Do they not verify whether the ID is the same as the person who possess it? Are the signatures not verified against some system?

Cashiefa advised that she checked all the documents and the client who did the activation came in with the original ID and sim card.

She went on to imply that we fly to Houtbay in order to get information.

We would like to know, what due diligence process is followed by the above mentioned store.

***** case has been opened with Vodacom so that they can assist further