sS
shash S

1 reviews | Active since Feb 2015

30 Jan 2019, 10:03

Cash heist by vodacom after the festive season

Iv had a good relationship with Vodacom until 15/01/19, then they deducted over R1500 from my account, for data useage on a new 1 gig contract. Firstly they conveniently use misleading advertising on their deals like 1Gig data plans, when in fact its an open line. They fail to advertise this clearly, or even call and explain before they close the deal for online purchases.

With this said, We never used r1500 worth of data on the said device as we have other wifi devices which we constantly connect to and mostly use night owl after 12. After the festive season, R1500 is alot of money to just be taken from ur account on something like this , Im appalled, Im horrified. Having 3 other contracts with vodacom and with upgrade time fast approaching note I wont be re-newing as over 3 weeks has passed with constant emails to them, and yet no proper feedback on this issue. The laptop in question says 4 Gig data useage which really does not costs R1500 anyways, tho the laptop was connected to another wifi device and not the one im querying.

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Replies (3)
Vodacom
Vodacom's reply30 Jan 2019, 11:03
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team        
Vodacom
Vodacom's reply30 Jan 2019, 13:23
Official
Dear Shash, 
 
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. 
 
As per discussion, query has now been Resolved. 
 
Regards 
 
Consumer Website Team(SA)    
sS
shash S's update30 Jan 2019, 13:38
Reviewer Update
Hi all Hello peter really works!! Within minutes of my complaint, A very knowledgeable consultant called Ashwin Abdurahman called me and listened and discussed my grievance in depth. He actually called me back a few times until I was totally satisfied and finally got my issue resolved and I have got closure now. Not that's awesome customer service!! . I retract my 1 star and give Vodacom 5 stars again! thank you