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Phumzile
1 reviews | Active since Dec 2022
19 Aug 2024, 20:02
Cash advance ***** - VODACOM
Worst service ever, got a cash advance and the amount was fully paid . They reopened my account with a balance of R1 and the account is in arrears. The agents don’t have a clue on what’s happening, they can’t even get a hold of the third party they have partnered with. I asked for paid up letter and they can’t even issue that to me so I can’t update the bureaus. DO NOT USE THE VODAPAY app… worst experience ever. :(
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Vodacom's replyOfficial
20 Aug 2024, 07:41 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply20 Aug 2024, 07:41
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
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Phumzile's updateReviewer Update
22 Aug 2024, 12:31Good day , I’m currently out of the country and been trying to resolve this issue for 2 months . Please contact me through WhatsApp or email
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Phumzile's update22 Aug 2024, 12:31
Reviewer Update
Good day , I’m currently out of the country and been trying to resolve this issue for 2 months . Please contact me through WhatsApp or email