Cash advance

I am extremely disappointed with Vodacom’s handling of my Cash Advance Loan.

On 2 January, I took out a Vodacom Cash Advance Loan. When I attempted to withdraw the funds, the money became stuck in the system and never reached me. I escalated the issue immediately, yet even after two days, there was still no resolution or clear feedback from Vodacom.

A few days later, I received an SMS from Vodacom stating that the issue had been fixed and that the money would be reversed back into my wallet. To date, I still have not received the money.

What makes this situation worse is that there is now a loan contract in place, yet Vodacom cannot clearly explain:

Where my money currently is

When (or if) I will receive it

How they are handling the contract for funds I never accessed

I am repeatedly left in the dark, getting vague responses or no responses at all. This is unacceptable, especially when it involves a financial product that impacts my daily life.

Vodacom is seriously dropping the ball on this matter. I am exhausted from following up and getting nowhere.

I am requesting:

Immediate release or reversal of the full loan amount

Clear written confirmation of the loan status

Assurance that I will not be charged or penalised for funds I never received

I expect urgent intervention and proper communication.