***** CASE THAT HAS NOT BEEN RESOLVED - SECOND COMPLAINT

I complained about my matter last week on this platform regarding my refund. Vodacom is simply ignoring me and not resolving my query intentionally. I only receive SMS' with new reference numbers but no action. I spoke to Denise Sokani who is now simply not responding to my emails. Some guy called me yesterday acknowledging my complaint and had no clue on how to resolve it merely stated, the query will be escalated to accounts department.

How do you call someone who has complained and not know how to resolve the complaint?

Vodacom - you are pathetic!! And your staff is not equipped to resolve issues.

I dont have a contract with you! You have been taking my money off my account since 2022. I am asking for that money to be paid back into my account. You committed to resolve and pay my money back within 14 days. It's more than 20 days and still no resolution. No one knows what is going on!

I asked for a manager to call me since Denise is ignoring my emails, yet nothing. Is this how you treat your customers?

I am opening a case at the police station and I need all the documents that were used on opening a contract under my name without my permission which is *****.

I need to know what processes in place you followed as a financial institution before initiating a debit order against my name.

I never signed up for this contract. I never had a cellphone contract with you. Please pay back my money.

I am demanding a call from someone senior today, not a consultant, not an advisor, but a competent manager with solutions!!!

I am going to report this matter to ICASA and NCC.

You guys are taking me for a ride and do not want to take accountability for your incompetency!!