PM
Pearl M
1 reviews | Active since Nov 2020
25 Feb 2021, 09:20
Case resolved : Vodacom and Hellopeter partnership come to the party
I had a data contract with Vodacom for 24months, but Vodacom continued with the debiting after the 24months have been completed
Struggled for a while to get them to stop, reversed some of the debited amounts but they continued. I then resorted to writing to Hellopeter
They resolved the matter and the person assigned to this case continuously communicated both by email and telephonically., He explained to me what my responsibilities were, and where I went wrong. What matters is that he stayed with the case until it was resolved.
Kudos to Vodacom
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
25 Feb 2021, 10:57Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply25 Feb 2021, 10:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
