Case Ref: S3-GM431-11BY9

I had a 1GB Monthly Recurring Data Bundle loaded ages but since recently getting ADSL at home & work, I don't use Vodacom as much. Called Vodacom on 19 Jan & asked what's my usage in recent times. Told that they can see there's been a steep decline in my usage & had over 1.5gb data still & apparently this would be carried over to Feb if not used. I then instructed to cancel the 1gb as of 1 Feb & load a 500mb recurring bundle instead. Got an sms to confirm this. Came 1 Feb, no data was carried over & no 500mb recurring bundle was loaded. All data usage was billed out of bundle rates & all my airtime (top-up account) was depleted by 4 Feb. Called Vodacom on 4 Feb & they acknowledged being at fault & that they would reverse all charges & promised to call me within 24 hours. 8 Feb (4 Days later) no calls to me from vodacom. I called them was left furious. I asked for management. I later got a call (Sipho) & was promised that he escalated my case & got confirmation & that someone would call within 24 hours. 24 hours later, no contact still. Called Vodacom & this time the only answer I can get is \I'm sorry Sir, There's nothing I can do\" <br> PLEASE HELP-I'M IN A TWILIGHT ZONE. WANT OUT NOW!"