Case of theft against Vodacom

Item: Vodacom
Rating: 1
Author: Carli F

Vodacom had me pay for 2 transactions of data, the money was deducted from my account and I did not receive it. As a person using common sense if you pay for a service and it does not get delivered it is called theft. in other words i can open a case of theft against vodacom at SAPS? I have been requesting for one whole month that they send all communication regarding my contract to me (as i am the primary account holder) yet they still send it to additional lines, as a Vodacom consumer what can I do to be respected and be taken serious?

Helpful (0)

Replies (2)

Vodacom's replyOfficial

30 Nov 2020, 16:07

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply30 Nov 2020, 16:07

Official

Carli F's updateReviewer Update

03 Dec 2020, 13:41

Good day please note that it is NOT resolved as I have not been refunded.

Does this mean resolved in Vodacom terms, please help me understand because according to me it means it is still in progress:
10:08 AM (3 hours ago)"Dear Carli
Thank you for your email.
We have requested feedback from the relevant consultant.
Contact will be made once feedback becomes available.
Regards,
Vodacom Social Media Team"

Carli F's update03 Dec 2020, 13:41

Reviewer Update