LM
Lindie M
1 reviews | Active since Jun 2019
08 Jan 2025, 07:13
***** CASE NOT PROPERLY HANDLED
Am not happy the way my ***** case waa handled at vodacom. I logged a complaint end of October and on the 15th of November i was told that they have rectified my profile. To my suprise this unknown account has been listed as adverse on my credit profile. What does one have to do to get this done?????? My score has been affected by this for over 4 months now.
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Replies (2)
Vodacom's replyOfficial
08 Jan 2025, 08:14 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Jan 2025, 08:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
10 Jan 2025, 09:41Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion this morning the feedback is as follows regarding Vodacom account number I***:
We have submitted an instruction to all the relevant credit bureaus to remove the account from the payment profile and the expected turnaround time is 5-7 working days.
Regards Vodacom Consumer Website Team
We have submitted an instruction to all the relevant credit bureaus to remove the account from the payment profile and the expected turnaround time is 5-7 working days.
Regards Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Jan 2025, 09:41
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion this morning the feedback is as follows regarding Vodacom account number I***:
We have submitted an instruction to all the relevant credit bureaus to remove the account from the payment profile and the expected turnaround time is 5-7 working days.
Regards Vodacom Consumer Website Team
We have submitted an instruction to all the relevant credit bureaus to remove the account from the payment profile and the expected turnaround time is 5-7 working days.
Regards Vodacom Consumer Website Team
Best regards,