***** Case not attended to

On the 28 Feb I opened a ***** case where a contract was opened with Vodacom. I called Vodacom who informed me that it looks like the account was opened in Dec in DBN Umlazi. I informed them that i did not do this. I was told to go and do a affidavit and come with a copy of my ID to their shop. I did this in the Vodacom shop in Wonderboom Junction. Where a copy of my ID and affidavit was sent to Vodacom. I was given a reference number: EC-1LST-2UW74L. I was told to followup after7-14 days. Around the 17 March I followed up on a call and I was told that they cant find the reference and I need to send the my ID copy and Affidavit to ***. On the 23 March the Vadmin responded (https://vadminlikeminds.freshdesk.com/helpdesk/tickets/147897) and told me they he can't find any reference. He said i need to sent and email to ******** who has not responded.

Currently I have my credit score affected and about R618+R360 that was deducted in my account and no word from Vodacom. They cant even keep their 7-14 to close the case. And now I am calling and email but simple being ignore.