***** case, no communication

So between vodacom and vodacom insurance someone was able to purchase 2 contracts with 3 phones on my name. Vodacom only relies on information handed in by the person and then the vodacon insurance to verify the purchase. There is no more Debi check or contacting employer to verify details.

I have been an existing client for ears with information on the system, copies of my ID on your system but yet you guys do not even look at it. Don't compare it. But yet you guys are the first to post everywhere on social media warninf people about ****s and ***** YET YOU ALLOW IT TO HAPPEN.

Your website and documents state once a ***** case has been logged there is a dedicated person dealing with it. I have not had any contact or further communication from you. The numbers linked to the purchase is still active not even suspended or blocked. HOW IS THIS EVEN ALLOWED, you won't think twice to suspend my number if I don't make payment . Unfortunately all the contracts are loaded onto my primary number to make payment.

The scary part is that not one of the shops that allowed the purchase to go through has cameras so that I can obtain footage. Scary as these shops have thousands of Rands worth of stock.

What else must I do in order for you to to pay attention and assist.