BN
Busisiwe N
1 reviews | Active since Jul 2023
08 Aug 2023, 15:34
***** CASE - A2-XY4V-Z5YS5
On the 26 July I received a confirmation SMS from Vodacom *****'s department that they have confirmed a ***** and the quote is A2-XY4V-Z5YS5.
I sent an email to them requesting the investigation findings and they are not responding to my emails.
I want them to advise me who at vodacom took two contracts on my name as I was never contacted, how they obtained my ID to be able to take the contracts and how they obtained my banking details that made it possible for them to debit my account and who approved the Debi-check as I never approved of anything.
I sent another follow up email today as I want to open a ***** case against whoever stole my identity and the POPI Act was violated.
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Replies (1)Vodacom's replyOfficial
09 Aug 2023, 07:50 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Aug 2023, 07:50
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
