***** CASE

I recieved a call today from the customer services department regarding confirmation of my contract. I dont have a contract with Vodacom in any shape or form and no information was provided to me regarding this. Ive told the customer services consultant that this must be listed as a ***** case as I havent gone to Vodacom for any sort of contract or pre-paid plan. When trying to get a hold of a consultant through the same number that I got called from I get taken around in circles and none of the options allow me to speak to a consultant. I need someone to contact me urgently so we can discuss the way forward as this is totally unacceptable. If this doesn't get resolved asap I'll have no choice to involve the Telecommunications Ombudsman to take this matter further.