CARTE BLANCHE PLEASE INVESTIGATE VODACOM CONTRACTS, THESE GUYS ARE *******

I wrote a review on vodacom in January, I still havent received any assistance!I called vodacom legal collections and finally some1 was willing to help, I was told i needed to pay R450. 08 to cancel a ********** upgrade done without my permission. I paid this amount on the 28 Feb FOR A LINE THAT WAS INACTIVE, I just wanted to put this matter to rest because its been going on for over A YEAR NOW. I received a text that the amount was received. I was given reference no. on 04/03/19 and told to call after 7 working days to confirm my cancellations. When i enquire after 7 days nobody seems to know what im talking about and top it all TODAY I RECEIVE A STATEMENT WITH R198. 71!!WHERE IS THIS COMING FROM? MY STATEMENT OF THE 7TH MARCH SAYS R0. 00 AND NOW R198 OF A LINE THAT IS INACTIVE?? SO I SHOULD KEEP PAYING FOR A LINE THAT IS NOT IN USE?? I CANT EVEN CANCEL THIS ********** CONTRACT BECAUSE NO ONE IS HELPING! I DIDN'T UPGRADE THIS BUT IM STILL PAYING?? CARTE BLANCHE PLEASE INVESTIGATE VODACOM CONTRACTS, WE ARE GETTING ********** HERE AND I HAVE A LOTS OF FRIENDS WITH THE SAME ISSUE!