1 reviews | Active since Jul 2018
Carrier billing issues, not resolved. *********** Solutions Department!!
What a bunch of *********** idiots. I have 7 U choose Flexi lines with you and have always been able to purchase via Google Play using carrier billing. Now I can't! I raise the issue with a bunch of fools who eventually decide to put it through to Solutions department. Ref: 1- ********** ********** . After my conversation with one of these 'solutions experts' at 10H02 who didn't have a cooking clue what I'm talking about, I stripped!! Then I get a sms stating this issue has been resolved-Far from it, nothing is resolved!! The Solutions department should be renamed-'challenges' department! Your company name should be changed to 'Vodaflop'!
You as a company are generally so irritating, things never get solved, your staff are generally so clueless, it's unbelievable. Times up Vodaflop.
At the end of this year and early next year I will not renew 2 contracts. Then one by one I'll refrain from upgrading! Smart phones are cheap enough now to purchase for cash. My relationship with you over years has been Hell, from incorrect delivery area, wrong phones, incorrect billing, no Sims sent with new contracts, lies, delayed deliveries and clueless staff!
**** off, don't bother to resolve this issue because you won't, we all know how things get escalated, then again and again... Then please take our survey SMS... Blah blah. Useless, ***********, irritations that's what you are. I'm Farkin sick of Vodaflop!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
