MP
Martin P

1 reviews | Active since May 2018

22 Jul 2019, 15:33

Carrier billing cancelled by Vodacom without informing clients!!

After days of trying to sort out carrier billing bring declined on Google Play Store, Vodacom send me an SMS stating that: Google Play Store purchase conditions have been changed, and no longer support carrier billing for allocated airtime. They will only accept recharge airtime or debit/credit card.

For years I've used carrier billing for IAP's, books etc and then out just stops without a word from Vodacom! Do you really expect me to believe that the Play Store have changed their purchase conditions without Google issuing a statement?! And if they did, why no word from Vodacom?! No, it's you that have stopped the carrier billing service! But that's fine. I've threatened enough to never upgrade again and the threats have not changed anything. Far too many ***** up's from you in close succession and this is exactly what I needed to end my relationship with Vodacom line by line. You are not deserved of my business.

0
Replies (2)
Vodacom
Vodacom's reply22 Jul 2019, 15:40
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
MP
Martin P's update22 Jul 2019, 18:42
Reviewer Update
Don't bother replying. You've gone to far this time! You just change your billing carrier billing conditions without informing me, effectively saying ***** you Mr 8 U choose Flexi line client. So I'm saying up yours to.....