Carried over data

<p>For the past 2 months my data and airtime was not carried over to the following month. I phoned Vodacom yesterday 06/03/2017 and spoke to the consultant who picked up that there was a problem and said she will escalate my problem to the IT department and she will come back to me during the course of the day to give me an update. She never called me back and today 07/03/2017 I phoned again to find out what's the hold up. The consultant said he is forwarding my call to the problem solving department. He made hold for about 8 minutes and the next thing I'm being told by the machine to rate their service without even rendering it.</p> <p>They make you hold for too long and they end up not even helping you.</p> <p> </p>