Carnival mall vodacom worst service by far

The worst service I've ever had and seen. We've gone to get a black Friday deal for the Samsung s7 tablet and airbuds. Everything went well, but when we had to collect it at 9:30 in the morning this all started. The sales lady just had to release it and there was a problem on their side that it had to be black airbuds but only had white. Not going to the back to check it kept in going on like this for 4 hours after they said just pop in and collect the new device. Then the '' white'' manager with the biggest attitude started to tell us we must rather do this at a different branch as we are waisting their time. I then found out he is an assistant manager and treated not just us, but most of the customers like this. I am today so angry that he will do this to his employer and customers. I really hope you get fired and let someone who deserves that job get it....