CH
Carla H

1 reviews | Active since Aug 2018

08 Sept 2021, 14:17

Carla

Vodacom phoned for upgrade on 21 July 2021. Then I cancelled this upgrade over the phone on 28 July 2021 and they now say I am owing them money I still wait for them to cancel this upgrade. With many calls and to a Vodashop who assisted in this upgrade cancellation problem. It is if they keep me hijact. I don't want this upgrade and I cancelled in the right amount of days! and they still keep me with this thing. Always promises over the phone! what is the problem with Vodacom? It is not a friendly service!

0
Replies (1)
Vodacom
Vodacom's reply09 Sept 2021, 07:39
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team