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Carla H
1 reviews | Active since Aug 2018
08 Sept 2021, 14:17
Carla
Vodacom phoned for upgrade on 21 July 2021. Then I cancelled this upgrade over the phone on 28 July 2021 and they now say I am owing them money I still wait for them to cancel this upgrade. With many calls and to a Vodashop who assisted in this upgrade cancellation problem. It is if they keep me hijact. I don't want this upgrade and I cancelled in the right amount of days! and they still keep me with this thing. Always promises over the phone! what is the problem with Vodacom? It is not a friendly service!
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Replies (1)Vodacom's replyOfficial
09 Sept 2021, 07:39 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Sept 2021, 07:39
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
