JL
JAmes L

1 reviews | Active since Sept 2016

08 Sept 2016, 14:06

Caring and committed Service ***4 online

<p>2weeks of awaiting delivery and constatntly calling into the Upgrades department and nobody could get my order re delivered or re procssed - C3d issues, system problem every call was a different excuse. until a mate of mine introduced me to the Vodacom Online Department ********** 4. Let me advisise this department proudly as these oaks are ontop there game with special mention to Sindi Msomi. She was exceptional patient and calm even through all my ranting and raving, only to realise there was no need to. i called in 3 times to follow up and all 3 consultant new exactly how to resolve and track my re delivery. This team is brilliant and you want stuff done on Vodacom trust me after 15 years with the network this is the department. Thank you Sindi and team you guys are an exceptional example of confident and brilliant customer sales and service. Keep up awsome work</p>

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Replies (2)
JL
JAmes L's update08 Sept 2016, 16:43
Reviewer Update

v

Vodacom
Vodacom's reply09 Sept 2016, 07:55
Official

Dear Customer,

Thank you for taking the time to post this compliment on the website.

We truly appreciate your support and feedback.

This posting has been sent to the relevant parties in question for appropriate recognition.

Regards,

Vodacom Consumer Website Team