Careless Stuff

I am very unhappy about the service at the Vodacom 4 U shop in Clearwater mall. On the 28 of November 2017 ,i went to the shop to do a port in from MTN Vodacom. The agent told me to wait until the network on my MTN sim to disappear then I should know the port in is done, 5 days later the network is still there so i decided to call the Vodacom Porting department only be told that the agent at the 4 U shop in Clear water mall set my port in date for the 28th of December 2017 which is a month later. I do not understand how can someone be soo careless and cause such an inconvenience, Clearwater Vodacom I am really not happy.