MA
Mario A

1 reviews | Active since Feb 2022

09 Sept 2023, 07:59

Careless

Good day In march this year, a vodacom sales lady came into our neighborhood and sold vodacom Fiber Wifi whereby she said they took over vumatel, and she got me this deal from vodacom and i took because it was vumatel....she explained to me everything and informed me that if i take during the month of april then there wil be no pro rata cost and my 1st installment will be in may which i thought great and with that comes a ****le and simcard free and unitl today was neva activated. Everything went according plan guys came and installed during that month, and after 2 months, i received an invoice that stated im in arrears for the month of april and contacted vodacom customer services and explained and that lady on the other side said to me but they cant charged me for that ****le which was never activated and also for that month of april pro rata!..they gave me a reference number and until today im waiting for vodacom to come back to me and they still sends me invoices which every month gets higher of increases!.. i need vodacom customer care to contact me and explained to me but they want to contact customers when they need there money and im fed up with them😡😡😡😡

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Replies (1)
Vodacom
Vodacom's reply09 Sept 2023, 18:38
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team