CJ
Christiaan J
1 reviews | Active since Apr 2022
29 Jan 2024, 20:12
Careless about customer experience!
They place content blocks on content when nobody asked for it!
Vodacom should not be allowed to implement such features and enable them without the consent of the person who owns the account!
Now because of this my Spotify subscription was not processed!
This is a terrible customer experience! I don't know how anyone with more than 1 day off customer facing experience could possibly greenlight this!
Overall it's a terrible choice to make without the consent of your customers they results in issues for them and this kind of oversight is completely unacceptable!
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
30 Jan 2024, 07:27 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply30 Jan 2024, 07:27
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
30 Jan 2024, 13:37Dear Christiaan.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly be advised that we were not able to make contact with you.. However, our records indicate that this matter has been resolved. Please accept our sincere apologies for any aggravation caused.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly be advised that we were not able to make contact with you.. However, our records indicate that this matter has been resolved. Please accept our sincere apologies for any aggravation caused.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply30 Jan 2024, 13:37
Official
Dear Christiaan.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly be advised that we were not able to make contact with you.. However, our records indicate that this matter has been resolved. Please accept our sincere apologies for any aggravation caused.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly be advised that we were not able to make contact with you.. However, our records indicate that this matter has been resolved. Please accept our sincere apologies for any aggravation caused.
Regards
Vodacom Consumer Website Team
Best regards,