cjvv
carel janse van vuren
1 reviews | Active since May 2022
09 Jun 2022, 14:01
Carel J janse van Vuren
I send previously a complaint about Vodacom concerning account I***. I did not received any contract from them and I was told that my new monthly patment which was initially R 409/month went up to R 555/month. Although I was in cntact with them no reason was given for this increase. I was informed that my new monthly payment will be R 475/ month bit I reveiced an invoice today that I must pay R 496/ month without any notification and or reason.
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Vodacom's replyOfficial
09 Jun 2022, 14:07Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Jun 2022, 14:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
cjvv
carel janse van vuren's updateReviewer Update
10 Jun 2022, 18:43Still no feedback from Vodacom it seems to that they died. Shame.
It is absolutely a shock that they don't answers questions .All i want is a written contract from them.
It is absolutely a shock that they don't answers questions .All i want is a written contract from them.
cjvv
carel janse van vuren's update10 Jun 2022, 18:43
Reviewer Update
Still no feedback from Vodacom it seems to that they died. Shame.
It is absolutely a shock that they don't answers questions .All i want is a written contract from them.
It is absolutely a shock that they don't answers questions .All i want is a written contract from them.