MV
Merle V
1 reviews | Active since May 2017
16 May 2019, 09:42
Cape Gate Vodacom 4U store
this is a query relating to Vodacom4u shop in cape gate. I've been dealing with a lady Allenor Steyn, where I tried to take out a new line on a contract. She "accidently" blocked my prepaid number, and now claims system error they cant use the number, and cannot cancel the transaction. Her manager Heeha Umar has got such an attitude, despite me waiting 2 weeks due to their incompetency, she just claims now I will see??? she will now spite me and "show her incompetency". All I'm wanting is for them to cancel their mess!!!
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Vodacom's replyOfficial
16 May 2019, 11:09 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 May 2019, 11:09
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
17 May 2019, 11:21 Dear Merle
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further.
Vodacom Consumer Website Team
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further.
Vodacom Consumer Website Team
Vodacom's reply17 May 2019, 11:21
Official
Dear Merle
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further.
Vodacom Consumer Website Team
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further.
Vodacom Consumer Website Team