Can't use Vodacom 5G to watch Google TV

I toke out a data contract with the Vodacom And thy told me I will be able to do streaming with the router and I try to stream but cannot stream I phone the Vodacom Shop and told them my problem first I had to take my router back to the Vodacom Shop they test the router and told me nothing is wrong with my router they will lock a call with the technical team 4 days later the technical team call me and told me if I can watch Netflix and if I can watch YouTube l am streaming as I told the technician Netflix and YouTube is in a cloud it not live streaming, he told me that there is nothing was wrong it must work but he will come back to me he closed the complaint never phone me back, I locked a new complaint, without phoning me they close the complaint and told the Vodacom Shop the Problem was solved I told the Vodacom Shop worker the problem wasn't solved the Vodacom worker told me he will lock a new complaint and tell the I still can't watch Google TV, so after a few days later I received a email to say they could not reach my but there's nothing wrong and then they close the complaint without solving my problem. So I cannot live stream with my 5G data contract I think it fear to tell me that I can only watch Netflix and YouTube it's live streaming, it's not live streaming, Netflix's and YouTube are in the cloud to watch Google TV you must be able to use live streaming