Cant upgrade due to low customer profile!

<p>I have 3 accounts with vodacom of which my account is 23 years old and the othe two 10 years. After being called and informed that two of the accounts can be upgraded we went to our nearest vodacom dealer to see which phones we can upgrade to. </p> <p>The lady assisting us was very helpful and efficient and after we chose our new phones she selected them and fed the info into the computer.....to our surprize the computer denied the transactions, even after the lady retried countless times. </p> <p>After calling (which i presume was the head office) we were told that we can not upgrade due to the fact that we are on ITC and because of that we cannot be upgraded. I was then given a number by the lady and told that if i want it sorted i must call the ITC company. </p> <p>Needless to say i was furious and very disappointed to be treated this way by a company who i have supporetd for 23 years. My attempts to have this matter sorted out by vodacom have been useless and have fallen onto deaf ears and ive been put through to coutless people who all have less knowledge than the previous assistant. </p> <p>I will not refer vodacom to any person looking for a cellphone contract, and by the looks of it i am not the only customer being treated this way.....What happened vodacom???</p>