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azaansewsaran A
1 reviews | Active since May 2013
20 Dec 2021, 22:50
CAN'T UPGRADE
Please explain to me why I cannot upgrade my current contract online. I get the following message "We see that a contract application you submitted to Vodacom was declined within the last 60 days, which means that we cannot process a new application today. Please try again after 60 days". I am due for an upgrade but have to wait another 60 days?
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Vodacom's replyOfficial
21 Dec 2021, 06:51 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply21 Dec 2021, 06:51
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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azaansewsaran A's updateReviewer Update
22 Dec 2021, 17:53Yes I had to contact your online team only for them to mess it up again & send the notification to the wrong number. I just called them now to follow up & was told the notification was sent to my data number & not the number I was upgrading.
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azaansewsaran A's update22 Dec 2021, 17:53
Reviewer Update
Yes I had to contact your online team only for them to mess it up again & send the notification to the wrong number. I just called them now to follow up & was told the notification was sent to my data number & not the number I was upgrading.