Can't stop lying1

For 18 months I have had no signal at my house. 2 months ago (yes I know i should have done it earlier) i logged a query regarding signal following which Vodacom launched an investigation to determine why I had no signal at my house and if I would be getting any in the near future. Initially Vodacom phoned to give me the conclusion whilst I was out of the country and hence did not answer my phone - Vodacom subsequently closed my ticket and I had to start the whole process again. 1 month ago they started with their new investigation and told me that I would not be getting signal any time soon and therefore I could cancel without any cancellation charges (A conclusion I agree with) and I just need to call *** to kick off the process.

On Monday I phoned to cancel and I was told that I would get a call back from five different consultants (all who ****). Today (Wednesday) I called again and was told that they need another 7 working days to investigate again despite there being a conclusion already.

Vodacom - Stop lying regarding signal (coverage map says Bryanston is covered and yet you dont have any signal there), stop lying to your customers (If you say you will call back within 24 hours, do it) and stop making customers who have paid for 18 months for no signal run round in circles to cancel when you yourselves have said they can cancel!