Cant Solve Technical problem

<p>Went into my local Vodacom Shop in the beginning of Jan to change my contract from a Smart M to a UChoose M. Biggest mistake I ever made, since the very next day I had connection problems to the network, my phone showing "Searching" or "No Service". I have to call customer care at least once a week to do a "Network Syncronization" for my phone to work for a few days again. I was told initially that my phone was broken and the latest solution is to get a sim swop? I asked on numerous occations that my call be escalated but I am yet to receive a call from a technical department/person. Please Vodacom, get your act together, I know some problems are more complicated then others, so treat them as such and when you say you are going to call back, CALL BACK! Thats the very definition of customer service, keeping your word, otherwise I'll be forced to give my R1700 pm to someone else.</p>