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Beth R
1 reviews | Active since Jan 2021
10 May 2022, 17:25
Can't send SMS's for over a month!
Shocking service. I have not been able to send SMS's for a month now. I have been into the store multiple times and even paid for a new sim card to try and solve the problem. I have an open investigation ticket and no one cares. I have not heard from Vodacom! I am the one that has to phone to follow up and then wait for 30 minutes until someone answers only to be told they can't help me./ I have asked for the ticket to be escalated to no avail. Nothing I CANNOT ACCESS MY BANKING!!!!! NO ONE GIVES A ****!!! And I'm a CONTRACT CUSTOMER. I'm ready to cancel with this service provider. It's ludicrous. And will anyone even respond to this message - I doubt it. As long as they're making money...
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Replies (2)
Vodacom's replyOfficial
11 May 2022, 07:18Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 May 2022, 07:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Beth R's updateReviewer Update
11 May 2022, 12:07Dear Vodacom. Thank you for getting in touch. I appreciate the help I received today and the issue seems to have been resolved. I have been able to set up my banking :)
BR
Beth R's update11 May 2022, 12:07
Reviewer Update
Dear Vodacom. Thank you for getting in touch. I appreciate the help I received today and the issue seems to have been resolved. I have been able to set up my banking :)