Can't resolve problem - here's your bill

My wife's phone has been inactive since Friday 12 October. I reported in on Saturday 13 October. They told me they have to report it because apparently simswop won't work either. By 19 October, after receiving absolutely no feedback as to why my wife can't use a phone that has free minutes and data, I decided to phone in and escalate. So a very helpful Patricia, whom I can commend for her effort, kept phoning me back trying to keep me up to date. But ultimately, regardless how splendid she was in trying to help me, Vodacom as a team just kept passing from one department to another and was altogether utterly useless in sorting out my problem. Two weeks with a phone that does not work, but don't think for a second Vodacom forgot to send the Bill. Thanks Vodacom. Don't forget to run my bill on 3 November for the service you were *********** in providing