1 reviews | Active since Mar 2017
Can't receive any SMS's, send any SMS's or receive any calls from any Vodacom number.
I am beyond upset!!!!!!!!!!!
I ported my prepaid number from Telkom to Vodacom on the 18th January, and I started receiving calls from all other networks except from Vodacom. I have been on the phone with an agent @ the call centre most of Saturday. The sim was refreshed twice, I had to dial two different USSV codes, and eventually asked to wait for 24 hours. Despite this, I still can't get any calls from any Vodacom number, and I also don't receive any SMS's or can send any SMS's.
NOTE: - I can phone a Vodacom number, but a Vodacom number can't phone me. - I can receive and make calls from and to all other networks. - I don't receive any SMS's or can't send any. - When I try to register the number on the Vodacom APP, I get a message "The information you've entered is not registered to an existing Vodacom online profile. Please try again or register now. If I try to register, I can't receive a OTP because I can't receive SMS's.
I have also tried to insert the sim in another phone, the same issue occurs.
This is critical for me to get resolved. My work uses Vodacom and all my colleagues phone me from their Vodacom numbers. I also run a risk because I can't receive and SMS notifications from the bank, or any application to register or logon.
Years back I took a contract out with Vodacom, I still have this number. I then moved to Telkom and ported the number to Telkom. That contract expired and I have bene on prepaid for londr than a year now. I decided to go back to Vodacom prepaid since the reception is better !!
Please please help me to get this sorted out.
This is a standard response to all your Hello Peter reviews. It is 11:12, not one single person has made contact. I had to get into my car and go to an outlet. Guess what, after 90 min left the store and still not sorted. The only person that was prepared to assist was Mike and Morena of New Market store. The one agent Amanda just bluntly said she can't get the number on the system and there is nothing else she can do !!!
It is unacceptable .... Mike eventually managed to log a Service Request, once again, I had to insist to get the number before I leave because I don't receive any SMS's.
The Service Request number is AZ-OHFI-VO058. Is there any way that I can be helped urgently !!!!
This is a standard response to all your Hello Peter reviews. It is 11:12, not one single person has made contact. I had to get into my car and go to an outlet. Guess what, after 90 min left the store and still not sorted. The only person that was prepared to assist was Mike and Morena of New Market store. The one agent Amanda just bluntly said she can't get the number on the system and there is nothing else she can do !!!
It is unacceptable .... Mike eventually managed to log a Service Request, once again, I had to insist to get the number before I leave because I don't receive any SMS's.
The Service Request number is AZ-OHFI-VO058. Is there any way that I can be helped urgently !!!!
THANK YOU so much, my issue has been resolved.
Marlon phoned me within minutes after the second review, and managed to sort everything out. i am extremely relieved. Thank you so much Marlon Brandon!!! Very professional and very helpful!!
Another heads up to Phumlile from Customer Care. She was the only one that promised to phone me a couple of times on Saturday and who did actually phoned me back. She tried a couple of things and this is commendable!!
THANK YOU so much, my issue has been resolved.
Marlon phoned me within minutes after the second review, and managed to sort everything out. i am extremely relieved. Thank you so much Marlon Brandon!!! Very professional and very helpful!!
Another heads up to Phumlile from Customer Care. She was the only one that promised to phone me a couple of times on Saturday and who did actually phoned me back. She tried a couple of things and this is commendable!!