CF
Cameron F
1 reviews | Active since Mar 2019
20 Mar 2019, 04:54
Can’t rate your customer service if there is none.
I’ve been trying to port my number on to Vodacom’s network since the 4th of March 2019, more than two weeks later and I’m yet to be helped. After several visits to Vodacom stores and several more phone calls and nobody seems to be able to help. If you try and reach out via social media channels i.e Facebook and Twitter, you just get ignore.
I’ve never had to deal with a company that is so uncaring and indifferent towards a new customer joining their network, why do I have to go to extreme lengths and beg to be your customer? I left Vodacom 4 years ago due to bad customer service and it seems nothing has changed.
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Replies (2)
Vodacom's replyOfficial
20 Mar 2019, 07:14 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply20 Mar 2019, 07:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
CF
Cameron F's updateReviewer Update
28 Mar 2019, 16:55Thank you for the response! I thought I’d wait before replying in order for the problem to hopefully be fully resolved. However I am forced to reach out again as it is not.
The port went through on the 23/03/2019 (19 days after the initial request) however I could not make or receive any calls as it said my number did not exist.
I called the number suggested: (082) ********** and they said they would log a request and it would take 24-48 hours to go through. It is now the 28/03/2019 and I still cannot receive calls. I just phoned the porting service department again and they said they’d put in a request which will take 24 hours to resolve the issue - I’m not holding my breath however as this has been Vodacom’s standard response throughout this ordeal.
Furthermore I got a phone call from a so called “customer service” agent today who was incredibly rude and basically accused me of lying - I don’t know if you train your customer service staff, but if you do and that is the result it’s a bit scary.
I can’t go on with this ordeal anymore as I cannot receive phone calls which is critical to my job, is there nobody that can fix this problem?
CF
Cameron F's update28 Mar 2019, 16:55
Reviewer Update
Thank you for the response! I thought I’d wait before replying in order for the problem to hopefully be fully resolved. However I am forced to reach out again as it is not.
The port went through on the 23/03/2019 (19 days after the initial request) however I could not make or receive any calls as it said my number did not exist.
I called the number suggested: (082) ********** and they said they would log a request and it would take 24-48 hours to go through. It is now the 28/03/2019 and I still cannot receive calls. I just phoned the porting service department again and they said they’d put in a request which will take 24 hours to resolve the issue - I’m not holding my breath however as this has been Vodacom’s standard response throughout this ordeal.
Furthermore I got a phone call from a so called “customer service” agent today who was incredibly rude and basically accused me of lying - I don’t know if you train your customer service staff, but if you do and that is the result it’s a bit scary.
I can’t go on with this ordeal anymore as I cannot receive phone calls which is critical to my job, is there nobody that can fix this problem?